FAQ
Android Device Limitations
There are certain device limitations to be aware of Limitations for All Devices Call Interception is not available on CDMA devices Limitations for Non-Samsung Devices SpyCall is only available for non-root Samsung devices running Android OS 7-14 ...
What are all the FlexiSPY modes?
FlexiSPY uses the term "Modes" for many different things. Select below for the definitions. Android Installation Modes Normal Mode Advanced mode Learn more IM Capture Modes Native Mode Appshot mode Partial mode Learn more Obsolete Modes The following ...
Android Installation Modes
FlexiSPY LITE, PREMIUM and EXTREME contain the full range of features for that product, however not all devices are powerful enough to support FlexiSPY Advanced features. Therefore there are two Android installation modes Normal Advanced Normal mode ...
Why aren't I receiving any Ambient Recording files?
If you're not receiving ambient recording files the first step is to track the command from the portal to the device to confirm that the command is being received. To do this we will use the command tracking tool. Note The command tracking tool is ...
Android OS 9 Limitations
Android 9 has the following limitations depending on the mode selected. Normal Mode Limitations Spycall works on non-rooted Samsung devices only VoIP Call Recording not supported Call Interception not supported Spoof SMS not supported Advanced Mode ...
Android OS 8 Limitations
Android 8 has the following limitations depending on the mode selected. Normal Mode Limitations Spycall works on non-rooted Samsung devices only VoIP Call Recording Not Supported Call Interception not supported Spoof SMS not supported Advanced Mode ...
Android OS 10 Limitations
Android 10 has the following limitations depending on the mode selected. Normal Mode Limitations Hiding the FlexiSPY app requires use of our installation service Spycall works on non-rooted Samsung devices only Call Interception not supported Spoof ...
Why is the order date in the welcome email wrong?
Your order date was generated when your purchase link was created. The payment date is the date you actually made the purchase. Your license expiration date is based on the purchase date, not the order date.
How does the GPS Tracking feature work?
Our GPS Tracking feature lets you see a record of all locations the device has been. You can even setup Geofencing alerts to know when the TARGET leaves a specified zone, or export coordinates to your favorite GPS navigation app for bird's eye ...
What are the SMS credits used for?
SMS Credits allow you to send an SMS command directly from the portal, using an SMS gateway. SMS commands are useful when you need commands to be processed instantly. For example, ambient recording is something that you might want to start ...
What is Spoof SMS?
Spoof SMS is a unique FlexiSPY feature that allows you to send an invisible SMS from the TARGET device to any contact that can be found in the target’s phone book – or another number of your choice. Learn more.
What is SpyCall?
SpyCall allows you to instantly listen to the target phone surroundings, secretly and in real-time using your own phone. It's easy to set up and use — simply enter your phone number inside your FlexiSPY online account and then call their phone from ...
What is Call Intercept?
Call Intercept allows you to listen in on live phone calls remotely and undetected. Whether it’s a personal situation or business-related, there are a variety of scenarios where being able to listen in on phone calls is extremely useful. Call ...
What is Call Recording?
Call Recording allows you to secretly record any call made to or from the target device. Once the call has been recorded, it is uploaded to your secure online dashboard where you can listen immediately, or download to your computer for safekeeping.
What is Ambient Recording?
Ambient Recording allows you to discreetly record a phone’s surroundings and listen later. You can begin recording on-demand or set specific times to record and it will automatically upload audio files to your online user portal for convenient ...
Which Instant Messengers are supported?
FlexiSPY supports most IMs natively as can be seen here. If your IM is not listed here you simply have to configure FlexiSPY like this.
Is FlexiSPY Legal?
The legality depends on the laws in your country. In general, FlexiSPY is legal to install on your own phone as a backup solution, for parental control, or employee monitoring purposes. However, you should consult a lawyer to determine the legality ...
Can I install FlexiSPY without the device password?
You need the device lockscreen passcode to install FlexiSPY. If you cannot unlock the phone you may want to consider purchasing a phone pre-installed with FlexiSPY, delivered directly to your door. See full list of requirements here.
Do I need physical access to the device?
Our software must be physically installed onto the phone you wish to monitor, which we call the TARGET phone. You need to have this phone in your hand and have the password ready (if any) to install our software directly onto it, using the phone's ...
Does FlexiSPY offer a free trial?
Like other monitoring products, we do not offer a free trial. We do however have a generous refund policy if the product does not work as described. Read more. To get a feeling for how the product works, please visit our Demo. We would also point ...
How to Install FlexiSPY?
The FlexiSPY installation process varies depending on the device you wish to monitor. Installation guides can be found from inside your customer portal by going to HELP > How To Install Let us install FlexiSPY for you using our worry-free ...
Does FlexiSPY offer a Reseller Program?
We certainly do! If you already operate a business focused on providing surveillance services and/or equipment or are ready to start one — our Reseller program just might be perfect for you. Resell FlexiSPY under your own brand, at your own price ...
Does FlexiSPY Offer an Affiliate Program?
Yes, we certainly do! If you have your own web site or blog you may be in the perfect position to promote FlexiSPY and receive the highest commissions in the industry. To learn more about the benefits of Becoming a FlexiSPY Affiliate, and to submit ...
How to Setup FlexiSPY
To learn how to setup FlexiSPY please login to your portal and access the Help Section.
How Do I Delete My Data?
Data deletion is permanent and cannot be recovered We strongly recommend you delete data as frequently as possible. This improves performance as well as enhances data security. There are three ways to delete your data. Bin Tool Automatic Data ...
Which Cryptocurrencies does FlexiSPY Accept?
FlexiSPY Accepts the following Cryptocurrencies Bitcoin Litecoin Dogecoin
How To Buy Cryptocurrency
Cryptocurrencies can be bought from several places. Here are our recommendations Purchase by Credit Card Recommended For USA Customers Coinbase Others Blockchain Cex.io Recommended For EU Customers Bitpanda Others Coinbase Bitstamp Coincorner ...
Known Issues
A list of known issues by platform FlexiSPY for Computers Windows Known Issues Version Affected Issue Feature Affected 1.2.2 File path in File Transfer details may be incorrect if target device saves a file using 'Save As' on Internet Explorer File ...
What LITE Features Will I Get If My Device Is Android?
Non-Root Features If you purchase FlexiSPY LITE and your device has not been rooted you will get the following features Feature Call logs Address book SMS messages MMS Location tracking Geo-Fencing Network connections Application activity Installed ...
What PREMIUM Features Will I Get If My Device Is Android?
Non-Root Features If you purchase FlexiSPY PREMIUM and your device has not been rooted you will get the following features Feature Google Messages Tinder Messages Hike Messenger Kik Messenger Instagram Direct Messages Snapchat Messages Facebook ...
What EXTREME Features Will I Get If My Device Is Android?
Non-Root Features If you purchase FlexiSPY EXTREME and your device has not been rooted you will get the following features Feature Phone Call recording Spycall Environment recording Facebook Call Recording Hangout Call Recording LINE Call Recording ...
Data Not Uploading
You stopped receiving new data in your portal Causes Misunderstanding of how FlexiSPY delivers data Device switched off Device not connected to internet Delivery settings Device was factory reset Device upgraded to new Android Version FlexiSPY was ...
Call Recording Limitations
Call Recording is a complex technology that relies entirely on the capabilities of the hardware of the device as well as the programming of its firmware. As there are over 24,000 different devices - at all kinds of price points - you will find that ...
How To Check Your Android Version
The following instructions will show you how to check your Android version number Check your version Go to Settings. Depending on your phone, click on the 'About phone', 'System', or 'Software Information' option. The Android version will be ...
IM Capture Modes
FlexiSPY can capture IM's in the following ways Native Mode The features you get in Native Mode depend on the installation you choose. Advanced Installation This requires that the phone be rooted and offers the ability to See both sides of the ...
Uninstall PowerGenie on Huawei Devices
FlexiSPY currently supports only BASIC features for Huawei Devices After installation, it is highly recommended that you remove the PowerGenie app from the device, as it is poorly written and violates Android Compliance causing many problems for ...
The FlexiSPY FAQ
Below you can find the answers to the most popular questions customers have about FlexiSPY. I can't see the sender name in captured WhatsApp attachments, what shall I do? This is a known limitation with newer versions of WhatsApp — and we are working ...
Which iPhones does FlexiSPY support?
FlexiSPY supports most iPhones. To see if your iPhone is supported, click here
FlexiSPY Holiday Schedule
We would like to inform everyone that due to the holidays, our Support and Installation teams will not be available to assist you during the following dates Support Services December 24th, 12AM EST until December 24th, 12AM EST December 31st, 12AM ...
Do you have an Affiliate or Resellers program?
We certainly do! If you have your own web site or blog you may be in the perfect position to promote FlexiSPY and receive some of the highest commissions in the industry. For more information and to sign up as an Affiliate partner, please ...
Next page