Why aren't I receiving any Ambient Recording files?

Why aren't I receiving any Ambient Recording files?


If you're not receiving ambient recording files the first step is to track the command from the portal to the device to confirm that the command is being received.

To do this we will use the command tracking tool.
Note
The command tracking tool is currently available for iPhone — and non-rooted Android devices running FlexiSPY for Android (Normal) mode version 4.12.1 or greater
  1. Create an Ambient Recording
  2. Wait 10 minutes
  3. Enter the command tracking tool by clicking Bell icon 
    1. Verify that the command was sent from the portal
    2. Verify that the command was received by the mobile device
    3. Verify that the command was executed correctly
Troubleshooting Ambient Recording with the command tracker tool

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