FAQ
Uninstall PowerGenie on Huawei Devices
FlexiSPY currently supports only BASIC features for Huawei Devices After installation, it is highly recommended that you remove the PowerGenie app from the device, as it is poorly written and violates Android Compliance causing many problems for ...
The FlexiSPY FAQ
Below you can find the answers to the most popular questions customers have about FlexiSPY. I can't see the sender name in captured WhatsApp attachments, what shall I do? This is a known limitation with newer versions of WhatsApp — and we are working ...
Which iPhones does FlexiSPY support?
FlexiSPY supports most iPhones. To see if your iPhone is supported, click here
FlexiSPY Holiday Schedule
We would like to inform everyone that due to the holidays, our Support and Installation teams will not be available to assist you during the following dates Support Services December 14th, 5PM EST until December 15th, 12AM EST December 24th, 3AM EST ...
Do you have an Affiliate or Resellers program?
We certainly do! If you have your own web site or blog you may be in the perfect position to promote FlexiSPY and receive some of the highest commissions in the industry. For more information and to sign up as an Affiliate partner, please ...
How do I turn features on or off?
If you want to turn a software feature on or off you don't need the TARGET device physically to do so. Every feature can be turned on or off conveniently from your online portal. To turn individual features on or off, log in to your online portal ...
Will FlexiSPY work in all countries on all mobile networks?
FlexiSPY will work worldwide, in any country, anywhere the phone has an active Internet connection. Internet connection can be through the SIM card, local service account or a Wi-Fi connection. Are there any features that don't require Internet? Some ...
Do you have a phone number for sales or support?
Technical support is provided via Live Chat or by submitting a ticket from inside your portal You may also browse this Knowledgebase if you have any questions If you have a question regarding billing, then please call our payment provider who ...
How big is the program on the phone?
When you install FlexiSPY on a to a phone the size of the software can vary, depending on platform. How big is the software on an Android phone? When you install the software on to an Android phone there are two things to consider. The size of the ...
Can I change the SIM card after installing?
To Install FlexiSPY you do not need to have a sim card installed. a wireless internet connection will do You can change the SIM card on a device that already has FlexiSPY installed and as long as the phone automatically configures the sim parameters ...
How much Internet data does it use?
This is entirely dependent on which activities you choose to monitor, the amount of activity generated by the target phone user, and your delivery settings. If you are only using FlexiSPY for live listening via SpyCall and Intercept Call, these ...
Can I Install FlexiSPY on a Prepaid Phone?
FlexiSPY can be installed on to any supported TARGET device as long as it has a network plan. The network plan is what allows the phone to make calls, send SMS messages and use the internet. The TARGET device may be on one of two kinds of network ...
How much battery does FlexiSPY use?
When you install FlexiSPY on to a TARGET device the software, by default, uploads data according to several timers as well as the connection method chosen. Inside your online portal you can easily turn features on or off or choose to upload data ...
Is FlexiSPY hidden once installed?
FlexiSPY gives users the choice of whether or not they wish to display the application icon according to their needs by allowing them to choose to run the software in the foreground or not to be visible. This article will discuss the following ...
What is rooting?
Rooting is a process of using a utility to grant extra permissions (like Admin rights) to a specific app. This is needed for some of the advanced features of FlexiSPY. However, most FlexiSPY features do not require root. Rooting is safe since you ...
How do I move the software to a new device?
Subject to fair use, FlexiSPY subscriptions can be moved to compatible devices an unlimited number of times during the subscription period. However you will need to make sure that the new device is compatible with FlexiSPY and that you have physical ...