General Support
How To Enable 2FA
Two-factor authentication (2FA) is an extra layer of security for your online accounts, including FlexiSPY. We recommend that you enable 2FA for added protection. After you enable 2FA, when you login to FlexiSPY with your account password, you'll be ...
How Push Commands Work
FlexiSPY uses a number of ways to communicate with the TARGET device. This section describes how PUSH commands work and provides the basis for understanding the Command Tracker Push Command Flow The diagram above shows a simplified view of how Push ...
Disable Google Play Security Alert
Instructions for Samsung Devices Go to Settings ? Notifications ? see all ? Google Play Store and scroll down to Security and errors and turn OFF App icon badges and turn OFF Instructions for Google Pixel Devices Go to Settings ? Apps & ...
Enable USB Debugging on OPPO Devices
Follow these steps to enable USB debugging on OPPO devices Go to Settings Tap About Phone Scroll down to Version and tap it 7 times in quick succession until you see "You are now in Developer Mode!" Return to the Settings page Scroll down and tap ...
Trouble Connecting to Portal / Trouble Downloading File
Some customers may receive an error when trying to connect to the FlexiSPY portal from their home or office computer. A typical error message might be: "portal.flexispy.com sent an invalid response. Try running Windows Network Diagnostics. ...
Enabling Spycall on Non-Rooted Samsung Phones
To use Spycall on a non-rooted Samsung you need to download and install a separate application after you have completed the main installation of the FlexiSPY app. Spycall for non-root will not work on any other phone except Samsung running Android 7 ...
FlexiSPY Discounts
There are several ways to get discounts on your FlexiSPY purchase -- the biggest discounts for using Cryptocurrency Cryptocurrency Discounts We do not charge VAT or Sales Tax if you pay by Cryptocurrency. This can save you up to 25% depending on ...
How To Configure Appshot Capture Mode for IM
Learn about IM capture modes here. Follow these steps to learn how to configure App shot mode for IMs Setting up Appshot Mode for any IM involves the following steps. From the menu, select App Screenshot Select Captured Screenshots from the ...
What Payment Options Are Available
We offer 72 Traditional, international and local payment methods in over 110 currencies worldwide. If there is a payment method you would like to use that is not listed, please contact us at support@flexispy.com FlexiSPY accepts most major Credit ...
iPhone Installation Checklist - Before You Install
Before installing FlexiSPY onto your iPhone Check that your iPhone and iOS version are compatible with the version of FlexiSPY you are going to install Make sure you have physical access to your iPhone Make sure you have the passcode for your ...
Before Upgrading to Android 10
Affected OS Non-root Android 9 or lower Issue If your device is not rooted, you may receive an OTA message to upgrade you OS to Android 10. If you proceed with the update to Android 10, FlexiSPY will continue to work but an app icon will be ...
Special Key Combination for Powering Up Samsung Devices
If Advanced Features are enabled on the Samsung S10 series, then you must use the Special Key Combination (SKC) to switch on the device. If you switch on the device using the regular power button, FlexiSPY will not start, and remain dormant. This ...
Huawei Phones Turning Battery Optimization Off
Here are some list of other Huawei Phone with different EMUI version. And options on how to set changes on their battery optimization. EMUI 3 and 4 Go to SETTINGS All >>> Device >>> Power saving >>> Protected apps >>> Safe Lagoon and choose ...
Huawei Phones: Additional Steps to allow FlexiSPY software to Work
We've recently discovered an issue with many Huawei devices being unable to connect to the server after activation. And the problem is because of Huawei Battery settings that stops or force other apps to go to sleep. We need to adjust or change the ...
Full List of Diagnostic Reply Codes
The following table contains the Diagnostic reply codes that are sent when a request for diagnostics is sent to he target device. 1.3 OS Version An OS version 1.3>Android 4.1.1 1.4 Device Model A device model 1.4>Samsung Galaxy Note 3 1.5 ...
FlexiSPY Data Retention Policy
FlexiSPY Data Deletion Policies In the interest of security, FlexiSPY aggressively removes any data that is no longer of use to the customer. We encourage customers to frequently download their data to local storage as the internet is a wild and ...
How to Purchase FlexiSPY Using Cryptocurrency
Customers whose Credit Cards are declined during a FlexiSPY purchase will automatically get a 33.5% personal discount code for retrying their purchase using cryptocurrency Click Buy Now Under the What You're Buying Section, enter the promo code you ...
Chrome Extension Installation for Windows
Follow these steps to enable Webmail tracking on Chrome Browser for Windows Open the Chrome browser. Open More tools -> Extensions menu . Turn on ' Developer mode ' by clicking the slider button on top right of the browser. The ' Load unpacked ' ...
What Languages Does FlexiSPY Support?
Will FlexiSPY capture non-English text on the phone itself? FlexiSPY will capture what appears on the phone itself, no matter what language the phone or its messages appear as. The online account you log into uses a Unicode standard to display all ...
SMS Diagnostic Report
The SMS Diagnostic report allows you to receive a report to your phone detailing many technical aspects of FlexiSPY's performance. This has many uses including debugging why data may not be uploading, determining current device settings — like ...
Welcome to Your FlexiSPY Express Account
This article is for customers who ordered an Express device from FlexiSPY Express. Congrats on receiving your new pre-installed FlexiSPY device! We’ve put together this brief intro to help you get started! 1. First Things First! Turn on your phone ...