Huawei Phones: Additional Steps to allow FlexiSPY software to Work

Huawei Phones: Additional Steps to allow FlexiSPY software to Work


We've recently discovered an issue with many Huawei devices being unable to connect to the server after activation.

And the problem is because of Huawei Battery settings that stops or force other apps to go to sleep. 

We need to adjust or change the Battery settings of the Target Device.  


HUAWEI android version 9 | EMUI 9

Click the Battery option



On the Battery Setting
  1.  Make sure that the "Power Saving" is OFF
  2.  "Ultra Power Saving" is OFF
  3.  And Click on APP LAUNCH option


On the "APP LAUNCH" 

     Make sure that the "Sync Service" option is set to "Manage Manually"



HUAWEI android version 7 | EMUI 5


Look for "Battery" option on settings
  1.  Make sure that the "Power Saving" is OFF
  2.  "Ultra Power Saving" is OFF
  3.  And Click on SETTINGS ICON on the upper right part of the screen




Make sure that the "Power-intensive prompt" is OFF




NOTE: For Huawei models, changing the Battery settings will depend on the EMUI model. 

you can click this link: HUAWEI for option depending on the target phone model. 


You must have access to the device and change the settings manually, however if the user decides to change the battery settings again base on their preference, then there is a possibility that our software will put to sleep. 


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