Call Recording
How to check if Phone App Permissions are configured correctly
Phone App is required for SpyCall - a feature that works on some non-root Samsung devices only Here is how to check if permissions are granted correctly for Phone App Ensure Phone App is the default Caller ID and Spam App Go to Settings > Apps > ...
How Can I Contact FlexiSPY?
If you are already a customer, the best way to contact us is from inside your portal. However, if you are not yet a customer and would like to speak with someone from FlexiSPY then you can create a ticket here, and someone will get back to within 24 ...
Managing the Daily Summary Report Email
FlexiSPY lets you disable or enable the Daily Summary Email and change the report's time zone Note: Changes to the report settings are applied at the license level. If you have multiple licenses, you will need to make these adjustments for each ...
Contacts Page (Portal Viewer)
This is where you can see all Contacts in the target devices' address book. Learn more about this feature here. View the contact's name, and the contact's telephone number
Photos Page (FlexiVIEW)
This is where you can view all Photos taken or stored on the target device. Learn more about Photos here. There are two main areas as follows Photos View Gallery View Photo View View photos that have been captured from the phone's gallery Gallery ...
Can't Download Media / Can't Play Media FIle
First — Read this Most media files such as Call Recordings and Ambient Recordings can be downloaded or played using the download / play icon. However, some customers cannot download or play media files from the portal using these icons. In this case ...
Add Desktop Keyword Alert Group Rule
This is where you can create a Desktop Keyword Alert Rule There are three main areas as follows Name alert rule Define alert rule details Create button Name alert rule Give your alert rule a name. For example, "Mentions of Drugs" Define alert rule ...
Purchase Notifications Page
First — Read this This is where you can purchase a Notification Subscription or top up on Notification Credits There are two main areas as follows: Notification Plan Selection Area Action Buttons Notification Plan Selection Area Select Monthly ...
How to Configure App Screenshots to Capture Google Chrome Incognito Mode
App Screenshots has no problem capturing most apps however if you want to capture Google Chrome in Incognito mode with this feature then carry out the following steps Open Chrome browser on your Android device Tap on the address bar, type ...
How Much Event Notifications Cost
First — read this Estimated reading time: 1-2 minutes This feature is coming soon Notifications are sent to a monitor phone, on which you install the portal viewer application When you purchase a FlexiSPY license, you will receive 100 free ...
How Event Notifications Work
First — read this Estimated reading time: 30 seconds - 1 minute This feature is coming soon Event notifications keep you informed by sending select events directly to the FlexiVIEW app installed on your phone in real-time, based on your chosen ...
Event Notification Benefits
First: read this Estimated reading time: 30 seconds - 1 minute This feature coming soon When you install the FlexiSPY application on the device you wish to monitor, data — also known as events — are sent to the FlexiSPY server. To view the events, ...
Manage Notifications Page
Coming soon This is where you can click through to the Notifications settings page or the Manage Subscription page
Individual Alert Rule Settings Page
Coming soon This is where you can see the settings for an alert rule you've created, or delete the rule altogether There are two main areas as follows View Alert Rule Settings Delete Alert Rule View Alert Rules Settings See how the Alert Rule has ...
Suppressible Indicators
Read this first (click here) Steps to suppress indicators To suppress indicators on Android 12-14 simply use the Installation Service If you wish to suppress indicators while doing a manual installation, your device must be rooted, and you install ...
Your device may support enhanced call recording
Enhanced Call Recording is a new method for recording phone calls on select Samsung phones that offers exceptional recording quality Check if your device supports Enhanced Call Recording (click here)
Your device cannot suppress android indicators
According to our tests your Android device cannot be rooted. Therefore, Indicators cannot be suppressed. What to do next? Be aware that indicators may appear when using the following features Ambient Recording Call Recording VoIP Call Recording ...
Additional features may be available if your device can be rooted
Our technical team has not yet tested your Android 12 device to see whether it can suppress Indicators. However, there is a very good chance it will work. If you want to suppress indicators, we can offer you a free installation service where our ...
Additional Features if You Choose to Root Your Device
Congratulations — because your Android 12 device can be rooted, it can suppress indicators What Shall I Do Next? If you wish to suppress indicators, you must Use the Installation Service and choose 'Advanced installation' option Or root the device ...
Your Device May Support Advanced Installation Mode
What are FlexiSPY's Installation Modes? See here Your device has not been tested by the technical team for Advanced Installation Mode, but there is a good chance it will work. If you want to use Advanced mode, we can offer you a free Installation ...
Android OS 12 Limitations
Android 12 has the following limitations depending on the mode selected. Normal Mode Limitations Hiding the FlexiSPY app requires use of our installation service Special requirement for suppressing Android 12 indicators ( learn more ) Spycall works ...
Install System Module App
For easiest and fastest installation, we recommend using our installation service to install System Module for you Install System Module to Suppress Android 12-14 Indicators and enable Enhanced Call Recording. Before You Start Your device must be ...
Samsung Device Limitations
There are certain device limitations to be aware of Samsung Galaxy Note 10 & Galaxy S10 Limitations Call recording not supported if the device is rooted and running android 10-11 For rooted devices - there is a powering on requirement to be aware of ...
List of Supported IM for Android
You can conceivably monitor any IM using FlexiSPY's IM Capture Modes. However, below are a list of the IMs you can see captured in the IMs panel in your portal. For Non-Rooted Android Devices Facebook Messenger Snapchat Tinder Messages Instagram ...
View Logs Page
This is where you can see a list of debug logs previously requested and download them. Logs can also be clicked on to expand more details. The key page components are as follows Client time Download Message Client time See when the debug log was ...
Request Debug Logs
This is where you can request the latest debug logs from the device Debug logs contain startup and error information that is useful for tracking problems. Debug logs need to be requested. Once requested, see a list of logs on the View Logs page
Troubleshooting Page
This is where you can view the progress of commands and debug issues with your device. There are three main areas, these are Command Tracking Request Logs View Logs Command Tracking View the progress of commands that are issued from the portal. ...
Android OS 11 Limitations
Android 11 has the following limitations depending on the mode selected. Normal Mode Limitations Hiding the FlexiSPY app requires use of our installation service Spycall works on non-rooted Samsung devices only Call Interception not supported, and ...
Keylogger / IM / Gmail Not Working on Non-Root — How to Check
For Non Root Android — IM Tracking, Keylogging, and Gmail Tracking rely on a function called 'Accessibility' being enabled on the device (Step 9 on install guide) Sometimes the customer has not enabled accessibility or inadvertently switched it off — ...
FlexiSPY for macOS Limitations
macOS Monterey and Above Limitations Webmail in Firefox and Opera browsers is not captured Outlook for Web, and Gmail for Web in Chrome and Safari are not captured File Upload is not captured Conversation names sometimes fail to capture in Desktop IM ...
How to Upgrade to a Supported iOS Version
Background FlexiSPY for iPhone requires that the phone be Jailbroken . There are many different Jailbreak tools. Each tool supports certain combinations of iPhone model and iOS versions (for example, an iPhone 6 running iOS 12). If your device does ...
Push Commands
Push Commands are used by default when you change Settings or turn features on or off. If the Push Command fails, you will receive an error and will be offered the option to 'retry' using a Network Commands or SMS Commands (if you have SMS ...
Command Tracker Error Indicator
Command Tracker Indicator FlexiSPY provides a Command Tracker tool that allows you to follow the execution of commands as they are sent to the device and processed by the server. To open the Command Tracker you can click the Command Tracker ...
How to Search / Download Data?
How to Search Data Read this How to Download Data Data can be download individually, or in bulk. Downloading Individual Files Text-based Logs Text-based logs and individual media files can be exported directly from your portal. Text-based logs ...
How to Search for Data?
You can search for data using the Search Tool. This can be found on most pages and looks like this. Clicking this tool will show you a drop down box from which you can select the event you wish to search. After executing the search you can download ...
SMS Commands
FlexiSPY allows you to send commands using SMS. Because SMS are received instantly, they are useful for time-critical situations or for commands that have to be executed immediately SMS Commands are also useful if the device has no internet ...
Pending Commands
Please read about Network Commands first. Pending Commands are commands or setting changes from the Dashboard that have not yet synced with the Target phone. A list of Pending Commands can be found in the main Dashboard HELP menu. Here are some ...
Network Commands (Dashboard)
FlexiSPY uses Push Commands by default. However, if this fails FlexiSPY will use Network Commands. Network Commands are commands that are placed in a que and are processed when the Device next connects to the Server. Network Commands can be in two ...
What Are Commands
FlexiSPY functions and features can be accessed remotely using Commands, which can be sent from a number of sources, including from inside your portal Using Commands, you can control all aspects of the FlexiSPY software conveniently Commands can be ...
GPS Tools
GPS tools is accessed from the GPS Location page. GPS tools allow you to Set up location tracking settings Send a command to get the current GPS location Overview The location of a device can be set to track continually at a given frequency or to get ...
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