Can't Download Media / Can't Play Media File
First — Read this
Most media files such as Call Recordings and Ambient Recordings can be downloaded or played using the download / play icon.
However, some customers cannot download or play media files from the portal using these icons.
In this case we recommend the following
Can't Download Media File
- If the download button does not work, simply right click on the download button, and select 'Save link as'
- Images can be downloaded by right-clicking on the image and choosing 'save as'. Samples of these can be seen below.
Can't Play Media Files
- Download the file to your computer and open with your favorite media app
- For playing videos, we recommend using VLC media player
- For viewing images, use the Windows Photo app or Mac's Preview app
Get File Not Working
- For Video and Audio Files stored on the target device, captured files are kept on the device until you request them using the 'Get File' button.
- After you've identified a file you wish to download, click 'Get File' and the file will be made available to you to download, and you should see a 'Download' button.
- However, if the file has been deleted or moved before you request to 'Get File', you will not see a 'Download' button and the 'Get File' request will never finish. To avoid this problem, please use 'Get File' as soon as you can.
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