Keylogger / IM / Gmail Not Working on Non-Root — How to Check

Keylogger / IM / Gmail Not Working on Non-Root — How to Check

1. For Non Root Android — IM Tracking, Keylogging, and Gmail Tracking rely on a function called 'Accessibility' being enabled on the device (Step 9 on install guide)
   
2. Sometimes the customer has not enabled accessibility or inadvertently switched it off — If this function is disabled, then the features above will not work
   
3. To check if 'Accessibility' is enabled
1. For Android OS 9 and above, go to Settings -> Accessibility -> Installed services and make sure Accessibility is enable.
   
2. For Android OS 8 and below, go to Settings -> Accessibility, scroll down to Services and make sure Accessibility is enable.
   

In version 4.11.x onwards of the non-root binary, we are also able to remotely determine the setting for you. Please submit a ticket from your portal with this request