Keylogger / IM / Gmail Not Working on Non-Root — How to Check
- For Non-Root Android — IM Tracking, Keylogging, and Gmail Tracking rely on a function called 'Accessibility' being enabled on the device (Step 9 on install guide)
- If Accessibility is disabled, inadvertently or otherwise, then the features above will not work
Check if Accessibility is enabled
There are three ways to check if accessibility is enabled
- Check using your portal
- Click the bell icon
- Click the Request Logs tab > Request Debug Logs Now
- Click the Command Tracking tab
- Verify that the 'Request Debug Log' command was received
example of a successful request debug log command - Click the View logs tab > Click to expand the debug log
- Use ctrl-f to bring up the search area > search for 'Accessibility' > check if it's enabled or disabled
- If it is disabled, you will need to get the device in your hands and enable Accessibility using the steps below
- Check by getting the target device in your hand
- For Android OS 9 devices and above, go to Settings > Accessibility > Installed Services and make sure Accessibility is enabled
- For Android OS 8 devices and below, go to Settings > Accessibility > Scroll down to Services and make sure Accessibility is enabled
- Check by contacting support
- If all else fails please contact a ticket from your portal with this request
Related Articles
Why isn't Spycall working?
If Spycall is not working, perform the following steps to debug the issue. Please note - Spycall for non-root will not work on any other phone except Samsung devices running Android 7-14 Check if the incoming Spycall is in the phone log (it won’t be ...
Keylogger Page
This is where you can see all keyboard activity that occurs on the Target Device. Learn more about Keylogger here . There are two main areas as follows: View Selector Flags View Selector Choose how you want to view your Keylogger data. Flags ...
How to check if Phone App Permissions are configured correctly
Phone App is required for SpyCall - a feature that works on some non-root Samsung devices only Here is how to check if permissions are granted correctly for Phone App Ensure Phone App is the default Caller ID and Spam App Go to Settings > Apps > ...
VoIP Call Recording Not Working (No Calls Captured)
Symptom: No VoIP calls are being recorded and uploaded to the FlexiSPY Portal Pre-Requisite Check that your device supports VoIP call recording [click here] Ensure you're using the latest version of FlexiSPY [click here] Ensure the 'Accessibility' ...
Troubleshooting Location Tracking
Use this guide to troubleshoot problems with location tracking not working Steps: Confirm FlexiSPY is Active (read this) If FlexiSPY is not active, create a support ticket from inside your customer account. Ensure Location Tracking is Enabled In your ...