General
Alternate Method for Hiding the App Icon
To hide the app icon, use the installation service. Alternatively, you can hide the icon using the following steps, but it will be less discreet: Samsung Devices Open Home screen Click on three dots in the upper right corner Choose Hide apps on Home ...
App Visibility: Self-Install vs Installation Service
Using the Installation Service, FlexiSPY is fully hidden — including most Android indicators (except those that can't be suppressed). If you install FlexiSPY yourself: Indicators cannot be hidden App icon can't be hidden with the 'hide app' option ...
Why aren’t banking apps working properly?
If banking apps aren’t behaving normally, it is likely because you need to use FlexiSPY's banking app feature. Note: FlexiSPY does not capture any banking app information. The issue is one of basic compatibility and there is no security implication ...
Banking Apps Feature – Known Limitations
What's the "update banking apps" feature? Read this Note: FlexiSPY does not capture any banking app information. The issue is one of basic compatibility and there is no security implication using FlexiSPY. Known Limitations: Some banking apps may not ...
Banking Apps Feature
The banking apps feature is a FlexiSPY for Android (Normal Mode) feature that ensures that banking apps behave normally on the target device. This article explains how to use this feature. Note: To use this feature, you must install FlexiSPY version ...
How To Deregister FlexiVIEW
You have two options: Option 1: From the FlexiVIEW app Open the app Tap More Tap Logout Option 2: From the customer portal Log in your portal Go to FlexiVIEW > Registered Devices Find your device, click the 3 dots Click Deregister
Troubleshooting Location Tracking
Use this guide to troubleshoot problems with location tracking not working Steps: Confirm FlexiSPY is Active (read this) If FlexiSPY is not active, create a support ticket from inside your customer account. Ensure Location Tracking is Enabled In your ...
Installation Service Hours
Our expert installation team is available daily to assist you at the following hours: ? Online: 10:30 AM ET – 3:30 AM ET (next day) ? Offline: 3:30 AM ET – 10:30 AM ET If you try to start a session during offline hours, we'll get back to you as ...
Reports Page
This is where you can manage your Daily Summary Email reports. There are two main areas as follows: 1. Report Preferences 2. Time Zone Report Preferences Choose to toggle ON or OFF to enable/disable sending of the report Time Zone Choose and select ...
SIM Change Notification
FlexiSPY can detect if the SIM card in the phone has been changed. FlexiSPY will notify you of this event as follows If you have an iPhone or Rooted Android you will receive an SMS on the Monitor Phone If you have an Unrooted Android you will not ...
Download Manager for Mac
Download multiple media files at once using the Download Manager. Windows users read this Before you Begin You must have an active FlexiSPY license with data inside the account You will need a Mac with a stable internet connection You will need your ...
Download Manager For Windows
Download multiple media files at once using the Download Manager Mac users read this Before you Begin You must have an active FlexiSPY license with data inside the account You will need a PC with a stable internet connection You will need your ...
Device Settings
This page allows you to do the following Manage data delivery settings Send various commands to the device Get latest product settings & request debug logs
Enabling Data Capture (Events)
In FlexiSPY, the term Events is used to refer to any data that is captured by FlexiSPY - such as SMS, Call Logs, and so on. These can be enabled or disabled individually by doing the following Go to Help -> Device Settings Click Data ...
How Data Delivery Works
How FlexiSPY Delivers Data FlexiSPY delivers data (also known as Events) on the following basis Events are delivered when a specified number of Events are captured (Event count) Events are delivered regularly and periodically at a time interval. This ...
Dashboard
The dashboard is where you land when you first login. There are six main areas of this dashboard as follows Device Selector Device information Product information Account Utilities Latest information Menu Device Selector If you have multiple ...
Account Page
This is where you can manage your account profile and manage your orders and billing There are four main areas as follows Profile Account Billing Note Order Profile Profile Manage your profile information and security Account Purchase new licenses or ...
Alerts Page
Here you can conveniently view and set up all FlexiSPY's Dashboard Alerts in one place. Learn more about Alerts here . Alert types vary depending on whether you are monitoring a phone or a computer. Alerts for Phones There are three main areas as ...
Search
Regularly downloading and deleting your data from the server makes it easier to find important data, and improves the overall speed and performance of your account. We recommend downloading your data on a weekly basis, and deleting it from our ...
Help (Menu)
Help (Menu) The "? Help" menu at the top left of your FlexiSPY dashboard provides links to important documentation and reference manuals. This is also where you access the Device Settings menu. Device Settings is where you configure your software, ...