Troubleshooting Live Features

Troubleshooting Live Features


Notes
New: Live features are now also available on the web portal (Previously only supported on FlexiView for Android)

Live Features require an active internet connection to the Target Device. Connection problems can sometimes occur when the Target Device briefly loses internet access—for example, when switching between Wi-Fi and mobile data.

When a Live Feature fails, the error message shown will tell you where the problem is occurring.

“Live Feature server may be temporarily unavailable. Please try again shortly.”

This error means there is a problem with the Live Feature signaling service.

What to do
  1. Wait a few moments.
  2. Try the Live Feature again.
  3. If the error continues, try again later.
You do not normally need to make any changes to the Target Device when you see this message.

If the problem continues for an extended period, please contact FlexiSPY Support.

“Trouble connecting to the device. Please try these steps.”

This error means there is a problem connecting to the Target Device.

This can happen if the Target Device briefly loses its internet connection, such as when switching between Wi-Fi and mobile data.

What to do
  1. Confirm that the Target Device is powered on.
  2. Make sure the Target Device has an active and stable internet connection.
  3. Wait a few moments and try the Live Feature again.
  4. Check whether new data is still being received from the Target Device in the FlexiSPY portal.
If the problem continues even though the Target Device is online and sending data, please contact FlexiSPY Support.