Set Call Recording Audio Source for Android
Android devices have a setting called "Source" which allows you to specify the way call recordings are made. If you have a problem with the audio quality of your recordings -- due to
call recording limitations -- then you can try to change the audio source.
How to set the Audio Source
- Inside your portal, go to the Call Recording page
- Click on the tools icon
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- In the popup that appears, click Set Audio Recording Source
- Select a recording source
- Press Set Now
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Note — If your device is rooted and running Android 9 or above, you cannot change the audio source