Browsing Activity not capturing

Browsing Activity not capturing


Web Activity, Browser Search, or Browser Videos is no longer capturing browsing activities

Reasons

1. The 'Accessibility' setting has been disabled on the target device
2. Third party application interfering with FlexiSPY (anti virus or security applications)
3. The browser is not supported
  1. For Android - Samsung Internet, Firefox, Chrome (Google App is a non-browser and will not capture browsing activity)
  2. For iPhone / iPad - Safari

Action

  1. Check if Accessibility is enabled.
    1. Log in to portal > click the bell icon  
    2. Click 'Request Logs' > 'Request Debug Logs Now'
    3. Click 'View Logs' > then click on a log to expand it
    4. Search (Ctrl+f) for 'Accessibility' and check if it is ON or OFF
  2. If Accessibility is disabled, obtain physical access to the target device and re-enable Accessibility.
  3. If Accessibility is already enabled, get the phone in your hand and disable and re-enable it.
If browsing activity is still not being captured, it is possible that third-party security applications are interfering with FlexiSPY and these will need to be removed or disabled.  To check:
  1. Log in your portal > go to 'Installed Applications' list > search the list for common anti-virus software such as Avast, McAfee, Norton, Bitdefender, and so on
  2. If you see one of these applications, it is possible it is interfering with FlexiSPY and you'll need to get the phone in your hand to remove the software
If you've tried all the troubleshooting steps and browsing activity is still not working as expected, please create a ticket here and provide:
  1. Detailed information about the problem (e.g., specific errors, actions taken)
  2. Attach screenshots or error if available



    • Related Articles

    • Web Browser Activity Page (Desktop)

      This is where you can see a list of all websites the target device has visited. There are four main areas as follows:   View Selector History Type Browser Selector URL Link View Selector   View all Browser Activity or only ones you've marked ...

    • Browser Search Page

      This is where you can see a list of all Browser Searches made on the target device There are three main areas as follows: View Selector Search Engine Selector Flags View Selector View all Search Engine Activity or only ones you've marked previously. ...

    • Web Browser Activity Page

      This is where you can see a list of all websites the target device has visited. Learn more about Web Browser Activity  here .  There are three main areas as follows:  View Selector Flags URL Link  View Selector  View all Browser Activity or only ones ...

    • Browser Videos Page

      Here you can see all Videos played using the device's browser. There are three main areas as follows: View Selector Video Platform Selector Flags View Selector View all Videos or only ones you've marked previously. Video Platform Selector Filter ...

    • Search

      Regularly downloading and deleting your data from the server makes it easier to find important data, and improves the overall speed and performance of your account. We recommend downloading your data on a weekly basis, and deleting it from our ...