FlexiSPY Help Desk

Recent Articles
How To Deregister FlexiVIEW
You have two options: Option 1: From the FlexiVIEW app Open the app Tap More Tap Logout Option 2: From the customer portal Log in your portal Go to FlexiVIEW > Registered Devices Find your device, click the 3 dots Click Deregister
Troubleshooting Location Tracking
If location tracking isn’t working, follow these steps: Confirm FlexiSPY is Active (read this) If FlexiSPY is not active, create a support ticket from inside your customer account. Ensure Location Tracking is Enabled In your portal, go to Location > ...
Installation Service Hours
Our expert installation team is available daily to assist you at the following hours: ? Online: 10:30 AM ET – 3:30 AM ET (next day) ? Offline: 3:30 AM ET – 10:30 AM ET If you try to start a session during offline hours, we'll get back to you as ...
How to Reactivate FlexiSPY after Deactivation
You have deactivated FlexiSPY and would like to reactivate it. Here are the steps: For Mobile Devices If FlexiSPY is still installed on the phone: 1. Send the below SMS command from your mobile phone to the target device <*#14144><License Number><D> ...
Why I am getting "Duplicate command received, this will be discarded" error?
You are unable to request a RemVid, RemCam or Ambient Recording command due to "Error Duplicate command received, this will be discarded" message. Reasons You have requested a RemVid, RemCam, or Ambient Recording using Enhanced Stealth Mode. If the ...

Popular Articles
Monitor Number
What is the Monitor Number To use the Call Interception, Spycall and SIM Change notification, you need a mobile phone. This phone is called the Monitor Phone, and its phone number is called the Monitor Number. All three features need the same ...
What EXTREME Features Will I Get If My Device Is Android?
Non-Root Features If you purchase FlexiSPY EXTREME and your device has not been rooted you will get the following features Feature Phone Call recording Spycall Environment recording Facebook Call Recording Hangout Call Recording LINE Call Recording ...
Your device cannot suppress android indicators
According to our tests your Android device cannot be rooted. Therefore, Indicators cannot be suppressed. What to do next? Be aware that indicators may appear when using the following features Ambient Recording Call Recording VoIP Call Recording ...
SIM Change Notification
FlexiSPY can detect if the SIM card in the phone has been changed. FlexiSPY will notify you of this event as follows If you have an iPhone or Rooted Android you will receive an SMS on the Monitor Phone If you have an Unrooted Android you will not ...
Dashboard
The dashboard is where you land when you first login. There are six main areas of this dashboard as follows Device Selector Device information Product information Account Utilities Latest information Menu Device Selector If you have multiple ...

Knowledge Base