FAQ
Email not capturing
Your Emails, e.g., Outlook, GMail, Samsung Email are not being captured Reasons 1. Your target device is currently not supported. Mobile Devices - The client only captures the email from native applications which are 'Gmail' and 'Email' (Samsung ...
Location Indicator (Redmi OS 14 devices)
Currently the following Location indicator cannot be suppressed on Redmi OS 14 devices Suggestions depending on your stealth requirements: You can change the Location interval or stop Location tracking all together to control the indicator. This can ...
Permission Usage History Indicator
Read this first (click here) Currently the following Permission Usage History Indicator cannot be suppressed on all versions of Android Permission Usage History Indicator : Visible by going to Settings -> Privacy / Security and Privacy -> Permission ...
Why is App Screenshot blank?
App screenshots may appear blank for the following reasons: The app doesn't permit screenshots, such as banking apps Using Chrome in incognito mode – read this on how to configure It’s a Telegram (Secret Chat) conversation
How to Update your Credit Card details for your Subscription
If you wish to update your Credit Card details for your subscription, please follow the steps below: 1. Login to Subscription Manager here Username — this should be the email address you provided during FlexiSPY purchase Password — If you can't ...
Installation instructions did not arrive after payment
After you purchase FlexiSPY you should receive welcome emails to the email address you used during checkout. Common reasons for not receiving the email are: Email sent to Spam / Junk folder Mailbox full Provided wrong email address during checkout ...
I cant login to my portal
You can recover your FlexiSPY username or password from the portal login page. Reset Password Go to the portal login page Click forgot password Follow the prompts If you don't receive a password reset email, check your spam or junk folder Forgot ...
What is Enhanced Stealth Mode?
Enhanced Stealth Mode waits until device screen is idle before executing the Remcam/Remvid/Ambient command, preventing certain android indicators from appearing. It is recommended that you use this feature for best possible stealth. For example: ...
How to Check if FlexiSPY is still Installed on the Device
If new events are being uploaded to your portal or the device status shows as connected, then FlexiSPY is likely still installed. However, if data is not uploading and you have exhausted all the steps in the troubleshooting guide, then FlexiSPY may ...
Troubleshooting VOIP Call Recording for Android
VOIP Call recording doesn't work as expected Prerequisite Ensure your device supports VOIP Call Recording (Read this) For non-root phones, ensure that Accessibility is enabled This is enabled during FlexiSPY installation per instructions in the ...
Ambient Recordings have no sound
If you are able to play ambient recording files but they have no sound, carry out the following steps Play the whole recording to make sure there the recording is not completely empty Check if the flexispy app has app permissions for microphone On ...
Android OS 14 Limitations
Android 14 has the following limitations depending on the mode selected. Normal Mode Limitations Hiding all traces of the FlexiSPY app requires use of our installation service Special requirement for suppressing Android 12-14 indicators ( learn more ...
Will FlexiSPY be detected by Anti-Virus software?
FlexiSPY is legitimate monitoring software that must be physically installed on the device by the device owner. Most anti-virus should not flag the FlexiSPY application, however you can reduce the risk of the FlexiSPY application being incorrectly ...
What Mobile OS does FlexiSPY work on?
Supported Mobile OS Android iPhone / IOS Blackberry OS Symbian OS Unsupported Mobile OS Harmony / HongMeng OS To see to what extend your device is supported, check the compatibility page.
How many devices can I monitor per subscription/plan?
When you purchase a FlexiSPY subscription, it is valid for monitoring 1 device at a time. However, you can also purchase additional licenses inside your account if you wish to monitor more than 1 device at a time. You can also move your subscription ...
If I buy a new license, do I have to reinstall the FlexiSPY software?
FlexiSPY allows you to renew your license at any time without having to make any changes to the device. If you purchase a new license and want to use it on a phone with FlexiSPY already installed, you do not have to reinstall the software. However, ...
Why am I getting "Video too large to upload" error?
When using the video capturing feature, you may notice that some video events show an error saying "Video too large to upload". This is because there is a 100MB limit on the size of video files that can be uploaded to the server. We found this limit ...
How To Cancel Your Subscription
FlexiSPY allows you to conveniently cancel your subscription at any time if you so choose to. Here's how: Go to Account > Order Profile > Click the Cancel Auto-Renew Button Once you have done this, you will no longer be charged Your data will be ...
How To Remotely Restart the Device
Remote Restart is available for iPhones, iPad, and Rooted Androids only Remote Restart lets you remotely restart the device if you are experiencing issues with FlexiSPY. To remotely restart the device, perform the followings steps Login to your ...
FlexiSPY Features List
Features in LITE Call logs Address book SMS messages MMS Location tracking Geo-Fencing Browsing activity Browser bookmarks* Network connections Application activity Installed applications Keylogger Photos Videos Audio files Wallpaper images Calendar ...
Capturing The Latest Versions Of IM
FlexiSPY can capture all IMs using one of the following modes. The mode you select will depend on your device capabilities and preferences If your IM has stopped capturing, please look here. If you choose to use native mode, then be aware that it ...
List of Android 13 and 14 Quick Settings Indicators Which Cannot Yet Be Suppressed
Read this first (click here) Currently the following Quick Settings indicators cannot be suppressed on Android 13-14 Active in Background (Samsung Devices Only) App is Active (Pixel Devices Only) If you believe you have found an indicator that should ...
Why do I hear a beep sound when using RemCam or RemVid?
This issue happens on only a few devices and most times it is so quiet that the user doesn't notice it. However, if you feel that there is a problem we can provide you a refund as long as the license is less than two weeks old.
IM Not Capturing
Your Instant Messenger, e.g., WhatsApp, Facebook Messenger, Snapchat, Telegram, is no longer capturing new messages Reasons Your Instant messenger application version has changed and cannot be supported by this version of FlexiSPY Action As a ...
Android OS 13 Limitations
Android 13 has the following limitations depending on the mode selected. Normal Mode Limitations Hiding the FlexiSPY app requires use of our installation service Special requirement for suppressing Android 12-13 indicators ( learn more ) Spycall ...
See what Android OS version you have
You can find your device's Android OS version inside your settings app Open your phone's Settings app. Near the bottom, tap About phone and then Android version. Find your "Android version"
How to Check if Auto-Renew is Enabled
Login to Your Portal Navigate to the Account Page Under the Order Profile Section, look for the 'Cancel Auto Renew' button If you see this button, then auto-renew is enabled If you don't see it, here's how to enable it
Re-Enable Auto-Renew
Auto-renew settings for your subscription are managed in Subscription Manager — a service provided by our payment processor PayProGlobal (PPG) Re-enable auto renew by following these steps Login to Subscription Manager here Username — this should be ...
How to Lock in FlexiSPY Prices
Prices will increase on July 11th. To find out why and see what the new prices are (click here) To lock in existing prices: If you're not a customer, buy FlexiSPY before July 11th If you are already a customer and your auto-renew is on then there's ...
Enable Auto Renew for the First Time
If auto-renew has never been enabled here's how to turn it on Login to your Portal Visit the Account Page Renew your Subscription using Credit Card or PayPal as the Payment Method Auto-renew should now be enabled Your license duration will ...
How To Enable Auto Renew
Auto-renew is automatic re-billing when your subscription expires. It helps prevent automatic data deletion due to missed payments. It also helps prevent your subscription price from being impacted by periodic price increases. If you have never had ...
License Consolidation
In some situations customers make genuine mistakes when renewing licenses. Here are the following common scenarios and their resolutions Instead of renewing an existing license, The Customer mistakenly purchases a new license, and the new license has ...
EXPRESS Service for Resellers Explained
Limited Time Offer: Use VIPRESELLER during checkout to get a 10% discount on the phone FlexiSPY's wildly popular EXPRESS Service delivers a phone pre-installed with FlexiSPY direct to customer's doorsteps — now available for Resellers Why Do I Need ...
Android Indicators
Indicators are lights or other messages that appear when certain functions are in use on Android and are not a problem for most parental use cases. While most indicators can be suppressed by FlexiSPY, currently there are still some that are not able ...
"Why Aren’t I Receiving any New Data" or "Why is my Device not Connected"?
There are several reasons that new data may not be uploading. To fix the issue, please use the following easy-to-use troubleshooting guide.
Why isn't Spycall working?
If Spycall is not working, perform the following steps to debug the issue. Please note - Spycall for non-root will not work on any other phone except Samsung devices running Android 7-14 Check if the incoming Spycall is in the phone log (it won’t be ...
What is the FlexiSPY Installation Service and How Does it Work?
In most cases, you can install the FlexiSPY software yourself. However, many of our customers simply do not have the time nor desire to do this. That is why we offer an additional service where our technicians will remotely install the software for ...
Why aren't I receiving any RemVid files?
If you're not receiving RemVid files, the first step is to track the command from the portal to the device to confirm that the command is being received. To do this we will use the command tracking tool. Note The command tracking tool is currently ...
Why aren't I receiving any RemCam files?
If you're not receiving RemCam files, the first step is to track the command from the portal to the device to confirm that the command is being received. You can do so using the command tracking tool. Note The command tracking tool is currently ...
Accessibility Setting
The Accessibility setting on the phone must be enabled for the following features to work Browsing Activity Call Recording VoIP Call Recording Keylogger Gmail Snapchat WhatsApp FB Messenger Viber Google Messages Tinder Instagram If Accessibility is ...
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