Why doesn't ambient recording work?
Inside your online portal you may find that ambient recording is not uploaded.
There are three main reasons for this:
- The TARGET device has no internet turned on to upload the recordings
- The FlexiSPY software did not capture the recordings
- The FlexiSPY software is no longer connected
The TARGET device has no internet turned on to upload the recordings
Without internet access on the TARGET device, after the FlexiSPY software has captured the ambient recordings, it won't be able to upload them to your portal without internet.
Please make sure that the TARGET device has internet. If the TARGET device has internet enabled, but you still did not get your ambient recordings, proceed to the next point.
The FlexiSPY software did not capture the recordings
To check if the software captured the recordings, send a diagnostic SMS command to the device.
This can tell you if your license is activated or not, if any ambient recordings are waiting to be uploaded, the last connected time of the FlexiSPY server and its status. All of this information can tell you more information about why your ambient recordings are not being captured or uploaded.
When you get the reply back from the software look at these specific points in the diagnostic report.
- 1.11 - License status
- 2.14 - Number of ambient recordings waiting to be uploaded
- 3.1 - Last time the software successfully connected to the server
- 6.5 - FlexiSPY server connection status
Sample Diagnostic Report
| Command ID | Command Description | Value |
| 1.11 | License status | Activated |
| 2.14 | Number of ambient recordings to upload | 0 |
In this example, you can see that license is activated, there are 0 ambient recordings to be uploaded, the server last connected on 9th February 2016 and the FlexiSPY server status is 0.
Let's look at each of these in more detail.
- License status
This value should always be activated.
If the license status is deactivated or expired then it means the software cannot work, so no ambient recordings will be uploaded until the software is either activated or renewed.
- Number of ambient recordings to upload
This value should always be 0.
If not, it means that there are recordings on the device waiting to be uploaded. If this is the case, review the next section.
The FlexiSPY software is no longer connected
To check if the software is no longer able to connect to the server, again, you will need to look at the results of your diagnostic SMS command - see the previous section.
For this issue, look at the following points in the diagnostic report.
- 3.1 Last server connected time
- 6.5 FlexiSPY server connection status
Sample diagnostic report
| Command ID | Command Description | Value |
| 3.1 | Last Server Connected Time | 9th February 2017 10:44:44 |
| 6.5 | Server Connection Status | 0 |
As before, let's take a look at what these values mean.
- Last connected time
This value should always be recent, and no less than three hours ago.
If this is more than three hours ago and you are sure the TARGET device is powered on with internet access, check the final point below.
- Sever connection status
This should always be 0 if the server is working.
If the number here is not 0, and the diagnostic report also shows you have ambient recordings waiting to be uploaded as well, it means that the FlexiSPY server may be the cause.