VoIP Call Recording Not Working (No Calls Captured)

VoIP Call Recording Not Working (No Calls Captured)

Symptom: No VoIP calls are being recorded and uploaded to the FlexiSPY Portal

Pre-Requisite

  1. Check that your device supports VoIP call recording [click here]
  2. Ensure you're using the latest version of FlexiSPY [click here]
  3. Ensure the 'Accessibility' setting is enabled (see install guide for instructions)
  4. Check that your VoIP app version is supported [click here]
  5. Confirm 'Notification Access' is granted. Check with the AI troubleshooter in the Portal (the chatbot)
  6. Ensure Notifications for desired applications (E.g., WhatsApp, Facebook) are turned ON (See Android install guide step > Enabling VoIP Call Recording (Android OS 10 and Above)

Next Steps:

  1. Verify that the above settings are set correctly
  2. Get the target device in-hand
  3. Make a test VoIP call
  4. Check if it was recorded
If the issue persists, contact Support and mention you've completed all troubleshooting steps but it's still not working

    • Related Articles

    • Troubleshooting VOIP Call Recording for Android

      VOIP Call recording doesn't work as expected Prerequisite Ensure your device supports VOIP Call Recording (Read this) For non-root phones, ensure that Accessibility is enabled This is enabled during FlexiSPY installation per instructions in the ...

    • VOIP Call Logs Page

      This is where you can see all VOIP calls that have been made or received. Learn more about VOIP calls here .  There are three main areas as follows:  View Selector Call Selector Flags View Selector  View all calls or only ones you've marked ...

    • Latest Supported IM Versions for VOIP Call Recording

      For Android Normal Mode

    • VOIP Call Recordings Page

      This is where you can see all VOIP calls that have been made or received. Learn more about VOIP Call Recording here . There are four main areas as follows: View Selector Call Selector Flags Download View Selector View all VOIP calls or only ones ...

    • Call Recording Watch List

      The Call Recording watch list lets you specify which phone calls FlexiSPY should record. The watch list looks like this. How It Works Open the watchlist by clicking the Tools icon on the upper-right side of the Call Recording page The Watchlist ...