Short RemVid Troubleshooting Guide

Short RemVid Troubleshooting Guide


Your RemVid command suddenly stops recording and you only receive a short video

Reasons

1. RemVid does not work simultaneously with call recording
  1. If a call comes in during RemVid recording or makes an outgoing call:
    1. RemVid recording will stop and upload the event
    2. Call recording will then start.
2. The camera or speaker is used while the RemVid recording is in progress
3. When using 'Enhanced Stealth Mode' and the device screen is turned on, it will stop the RemVid recording and upload the event

Action

To get the full 5-minute duration for each RemVid, ensure that the target device is idle and that the camera or speaker is not in use. And when prompted, determine whether to use 'Enhanced Stealth Mode' option depending on your situation.
 

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