Remote Restart
Remote restart allows you to remotely restart the device from your online dashboard
Pre-Requisites
- The phone screen must be on and unlocked when you request the remote restart command.
- If the screen is off, the command will be rejected, and you will have to request the command again once the screen is unlocked
- The command does not work for devices that have a slide-to-restart confirmation-dialog. It only works with devices that have a tap-to-restart confirmation dialog
- The command should work on most Samsung phones
Instructions
1. From your portal, open Help > Device Settings > Device Controls
2. Ensure the target device phone screen is on and unlocked
3. Click Restart device now
4. Visually check that the device restarts
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