Common reasons for not receiving the email are:

• Email sent to Spam / Junk folder
  
• Mailbox full
• Provided wrong email address during checkout
  

Solutions

• Email sent to spam - please check your spam folder for emails from @flexispy.com and whitelist flexispy.com
  
• If you do not see the email, please contact support by creating a ticket at https://support.flexispy.com/portal/en/newticket
  
• Mailbox full - please empty your mailbox, then contact support by creating a ticket at https://support.flexispy.com/portal/en/newticket and we will get back to you within 24 hours.

• While you wait for a response if you'd like to get into your account, you can try resetting your login details using 'Forgot Username' function here https://portal.flexispy.com/

• Provided wrong email address at checkout - please contact support by creating a ticket at https://support.flexispy.com/portal/en/newticket