How to Check if FlexiSPY is still Installed on the Device

How to Check if FlexiSPY is still Installed on the Device

If new events are being uploaded to your portal or the device status shows as connected, then FlexiSPY is likely still installed.

However, if data is not uploading and you have exhausted all the steps in the troubleshooting guide, then FlexiSPY may have been removed or uninstalled by the user, anti-virus software, or by factory reset.


To check if FlexiSPY is still installed

  1. Get the device in your hand
  2. Locate FlexiSPY
    1. If the user chooses to install FlexiSPY in Hidden Mode, then FlexiSPY installs itself in a discreet location on the device.
    2. This location is only published in the 'Deactivate and Uninstall' reference manual, found in the customer portal.
    3. To access the reference manual, login to your portal and go to Help > Reference Manuals > Deactivate and Uninstall > The location of the app will be shown.
  3. If you cannot find the app, then FlexiSPY is no longer on the device, and you should reinstall the software using the help files found in your portal



    • Related Articles

    • Troubleshooting Location Tracking

      Use this guide to troubleshoot problems with location tracking not working Steps: Confirm FlexiSPY is Active (read this) If FlexiSPY is not active, create a support ticket from inside your customer account. Ensure Location Tracking is Enabled In your ...

    • Welcome to Your FlexiSPY Express Account

      This article is for customers who ordered an Express device from FlexiSPY Express. Congrats on receiving your new pre-installed FlexiSPY device! We’ve put together this brief intro to help you get started! 1. First Things First! Turn on your phone ...

    • Installed Apps Page

      This is where you can see all Installed Apps on the target mobile device or computer.  Learn more about Installed Apps here There are two main areas as follows:  App Details Get Installed Apps  App Details View app info such as version, size, and ...

    • Can I install FlexiSPY without the device password?

      You need the device lockscreen passcode to install FlexiSPY.  If you cannot unlock the phone you may want to consider purchasing a phone pre-installed with FlexiSPY, delivered directly to your door. See full list of requirements here. 

    • Installed Apps Page (Desktop)

      This is where you can see all Installed Apps on the target computer.  Learn more about our Installed Apps tracking feature here . There are two main areas as follows App Details Get Installed Apps  App Details View app info such as version, size, and ...