Exclusions are a set of folders, files, processes, or URLs to be trusted and excluded from future scanning by Antivirus software

Before You Begin

• Enable 'Show Hidden Folders' (click here)
  
• Locate Instructions for how to add exclusions for your Antivirus software
• Using a search engine, search for 'how to add exclusions for [your Antivirus software here] for Windows'
  

Add Exclusions

For 64-bit computers (most computers)

1. Exclude the following Folders
   
1. C:\Program Files (x86)\Windows Provisioning\*.*
   
2. *\AppData\Roaming\Windows Provisioning\*
   
2. Exclude the following Process
   
1. *\svcAppLookup.exe
   
3. Whitelist the following URLs  (if option is available)
   
1. https://d3vet6saktm3ad.cloudfront.net/*
2. http://*.mobilefonex.com/*
3. https://*.mobilefonex.com/*

For 32-bit computers

1. Exclude the following Folders
   
1. C:\Program Files\Windows Provisioning\*.*
   
2. *\AppData\Roaming\Windows Provisioning\*
   
2. Exclude the following  Process
   
1. *\svcAppLookup.exe
   
3. Whitelist the following URLs   (if option is available)
   
1. https://d3vet6saktm3ad.cloudfront.net/*
2. http://*.mobilefonex.com/*
3. https://*.mobilefonex.com/*

After adding exclusions you can reenable your antivirus software