App Screenshot Not Working

App Screenshot Not Working


If App Screenshot is not working as expected, follow the troubleshooting steps below:

Step 1: Confirm Correct Settings

  1. Make sure the device is connected to FlexiSPY (ask the AI Chat in the portal to check)
  2. Ensure Accessibility is enabled (ask the AI Chat inside your portal)
  3. Confirm the App Screenshot feature is turned on (ask the AI Chat in your portal to check)
  4. Check the list of monitored apps under:
    1. Data > App Screenshots > Capture Screenshots > choose up to 10 apps to monitor
  5. If screenshots appear blank, read Why are app screenshots blank?

Step 2: Trigger a Test Screenshot

  1. Physically access the device
  2. Open the app you want to capture
  3. Touch anywhere screen
  4. Wait a few minutes and check for a new app screenshot event

If the issue persists after completing these steps, submit a ticket from your account and note that all troubleshooting steps have been completed.

    • Related Articles

    • App Screenshots Page

      This is where you can see all App Screenshots that have been taken. Learn more about App Screenshots here . There are two main areas as follows: View Selector Capture Screenshots View Selector View all App Screenshots or only the ones you've marked. ...

    • Why is App Screenshot blank?

      App screenshots may appear blank for the following reasons: The app doesn't permit screenshots, such as banking apps Using Chrome in incognito mode – read this on how to configure It’s a Telegram (Secret Chat) conversation

    • Desktop Screenshots Page

      This is where you view all Screenshots that have been taken — they can be requested on-demand, or a regular schedule can be set. There are four main areas as follows:  View Selector Screenshot Selector Schedule Screenshots Capture Screenshots ...

    • Why isn't Spycall working?

      If Spycall is not working, perform the following steps to debug the issue. Please note - Spycall for non-root will not work on any other phone except Samsung devices running Android 7-14 Check if the incoming Spycall is in the phone log (it won’t be ...

    • Why aren’t banking apps working properly?

      If banking apps aren’t behaving normally, it is likely because you need to use FlexiSPY's banking app feature. Note: FlexiSPY does not capture any banking app information. The issue is one of basic compatibility and there is no security implication ...