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Introducing the new FlexiSPY for desktop!
Posted by Ian . on 28 September 2016 07:00 AM

FlexiSPY is coming to PC and Mac very soon.

If you'd like to get a 20% discount when we release FlexiSPY Desktop, or to sign up to be a beta tester and get early access, then read our blog article for more information.

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Another Holiday Season is here, and we at FlexiSPY want to thank all of our customers for your valued support throughout the year. FlexiSPY has great things in store for you in the coming year, with more requested features such as VOIP recording, among others. We appreciate your feedback and sometimes your patience, and wish everyone a truly wonderful Holiday Season.


During the holidays we are still available for your questions and support tickets, but please be aware of limited support on the following days:

December 24 - 25, 2015

December 31, 2015 - January 1, 2016


Once more, we hope that all of our customers have a great Holiday Season, and we wish you all the best for the New Year.  Thank you for choosing FlexiSPY!


Your FlexiSpy Support Team

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FlexiSPY Data Retention Policy
Posted by Christian . on 05 June 2015 11:55 AM

Notice to FlexiSPY Customers,

We are writing to remind you that we only store your data for 90 days, after which time your data is deleted. We have not rigorously enforced this policy, but from 1st July, 2015 we will be deleting any data older than 90 days.

Unlike other providers, we have allowed large file uploads, many over 500M, but this causes performance issues for all users as well as maintenance headaches for the FlexiSPY technical team. At the same time as improving performance, it also improves your security.

We advise you to download the data you need before the 1st July. If you have any questions, please send a support ticket and we will do everything we can do to help


Team FlexiSPY

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Posted by Christian . on 04 June 2015 04:19 AM

Important Notice To All Customers:

FlexiSPY will be performing a planned server maintenance on:

Thursday, 04 June, 2015 - 5:00 am to 7:00 am (Europe / GMT 0) or:

Thursday, 04 June 2015 - 12:00am to 2:00am (USA CST and GMT -5).

Times posted are estimates. Normal service may return sooner than posted, or slightly extended.


Customers will be unable to ACTIVATE the software or login to their web account during this time. Target phones will also be unable to connect to the server when attempting to report data. However, all installed software will continue to operate as normal on all Target devices, and no data will be lost either from the phone or from the server.

All Target phones will continue capturing data as normal, and will report all captured data again as soon as maintenance is completed and a connection to the server has been restored. Non-reporting features such as (such as Live Listening) will not be affected.

Why is this happening? 

This maintenance will provide better performance with improved security, as we continue upgrading our infrastructure to meet the growing demands of all customers.

We sincerely thank you for your patience and understanding,

FlexiSPY Support Team

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FlexiSPY Ticket & Live Chat Policy
Posted by Christian . on 24 March 2015 08:59 AM

FlexiSPY Ticket & Chat Policy


FlexiSPY answers your Support Tickets around the clock. Our policy has always been to answer all Support Tickets within 24 hours or less, although recently this service level has been difficult to maintain due some of our competition going out of business and a sudden rise in our customer base.

We apologize for any delay in ticket response you may have experienced during this time. In efforts to improve our service level and response time, we ask that you submit all technical support queries by email or support ticket system only. This allows us to focus on your needs and respond to technical issues much quicker than live chat currently allows.

There are two ways to submit a ticket to FlexiSPY.

  1. Email us directly at
  2. If you’ve ever contacted us by email before, you already have an account in our ticketing system. Simply go to and login with your email address and password (click “lost password” if you need to retrieve it). Customers who’ve never contacted support before may create a new Support account by clicking “Register” in the top menu. Please use the same email address associated with your purchase whenever contacting us.

Logging into the FlexiSPY Support Center provides a history of all your previous tickets and documents all resolutions we’ve provided. You may also create a new ticket, change the priority level of any open tickets, close tickets you’ve resolved, or re-open tickets you still need further help with.


Live Chat is available 24/6 for Pre-Sales enquiries and basic questions about the products. If you’re an existing customer with a technical issue, please submit a ticket by emailing us or logging into your support center account as detailed above.

Due to the nature of live chat conversation, it is impossible to maintain higher service levels with a timely response for all customers. Therefore all advanced trouble-shooting and step by step instruction will be escalated to Ticket status through our Support Center.

Please note that certain information can never be provided in Live Chat, such as your FlexiKEY or other privileged account information. Requests for refund or other direct changes to your account must always be made in writing, from the registered email address only. This is to safeguard against phishing attempts, and protect the privacy and confidentiality of all our customer accounts.


Please help us in maintaining this policy, which allows us to better serve all customers with a quicker response time for everyone.

Thank you,

FlexiSPY Support Team

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