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Latest Updates
Nov
18
Important update for Android customers only
Posted by Christian . on 18 November 2016 06:47 PM

Major updates for all customers appear with an Update icon in the upper area of your FlexiSPY dashboard. This update is for specific customers only and will not appear via the Update icon in your dashboard.

Who does this update apply to?

All customers with a Non Rooted or Rooted Android Target phone, running in "Normal" mode only and on FlexiSPY software version 2.21.2 or below.

How to check your software version

Log into your FlexiSPY account and click the Account menu item. Under the License Profile Active tab you will see your current software version.

How to check your running mode

Log into your FlexiSPY account portal and click the Account menu item. In the License Profile Active tab section, click Action > Settings towards the right, and then scroll down to confirm the "Running Mode" status. You only need the update if you are running in "Normal" mode.

How to perform the update

Get the target phone into your hands and uninstall FlexiSPY. Restart the phone, then reinstall FlexiSPY and you're done!

If you need instructions for uninstalling, you can find this in your FlexiSPY Dashboard under HELP > Reference Manuals.

What will this update do for me?

This update addresses the issue that in certain cases Android targets in "Normal" mode may stop reporting or fail to process commands. This update brings your FlexiSPY software version to 2.21.3.


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Nov
10
Notice Of Planned Maintenance
Posted by Christian . on 10 November 2016 05:28 PM

Important Notice To All Customers:


FlexiSPY will be performing a planned server maintenance on:


Wednesday, 23 November, 2016 - 3:00 am to 6:00 am (Europe / GMT 0) or:

Tuesday, 23 November, 2016 - 09:00pm to 12:00am (USA CST and GMT -6).

Times posted are estimates. Normal service may return sooner than posted, or slightly extended.

 

Customers will be unable to ACTIVATE the software or login to their web account during this time. Target phones will also be unable to connect to the server when attempting to report data. However, all installed software will continue to operate as normal on all Target devices, and no data will be lost either from the phone or from the server.


All Target phones will continue capturing data as normal, and will report all logs again as soon as maintenance is completed and a connection to the server has been restored. Non-reporting features (such as Live Listening) will not be affected.

Why is this happening? 

This maintenance provides an improved dashboard experience and updated architecture to support new products and features, such as the soon to be released FlexiSPY for Mac and PC.

We sincerely thank you for your patience and understanding. Our Live Chat is standing by for any questions you may have.

FlexiSPY Support Team


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Sep
28
Introducing the new FlexiSPY for desktop!
Posted by Ian . on 28 September 2016 02:00 PM

FlexiSPY is coming to PC and Mac very soon.

If you'd like to get a 20% discount when we release FlexiSPY Desktop, or to sign up to be a beta tester and get early access, then read our blog article for more information.


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Dec
23

Another Holiday Season is here, and we at FlexiSPY want to thank all of our customers for your valued support throughout the year. FlexiSPY has great things in store for you in the coming year, with more requested features such as VOIP recording, among others. We appreciate your feedback and sometimes your patience, and wish everyone a truly wonderful Holiday Season.

 

During the holidays we are still available for your questions and support tickets, but please be aware of limited support on the following days:


December 24 - 25, 2015

December 31, 2015 - January 1, 2016

 

Once more, we hope that all of our customers have a great Holiday Season, and we wish you all the best for the New Year.  Thank you for choosing FlexiSPY!

 


Your FlexiSpy Support Team


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Jun
5
FlexiSPY Data Retention Policy
Posted by Christian . on 05 June 2015 06:55 PM

Notice to FlexiSPY Customers,


We are writing to remind you that we only store your data for 90 days, after which time your data is deleted. We have not rigorously enforced this policy, but from 1st July, 2015 we will be deleting any data older than 90 days.


Unlike other providers, we have allowed large file uploads, many over 500M, but this causes performance issues for all users as well as maintenance headaches for the FlexiSPY technical team. At the same time as improving performance, it also improves your security.


We advise you to download the data you need before the 1st July. If you have any questions, please send a support ticket and we will do everything we can do to help


Regards,

Team FlexiSPY


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